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General Questions

Yes, all of our products are available on Amazon.com

Yes we do ship bulk orders, please contact us for more information.

We don't compromise on quality and stand by our products 100%. If you are not completely satisfied with one of our creations, simply contact us anytime and we will do our best to resolve your concern.

LumiPets

The LumiPet will last between 12-20 hours, depending on which mode is in use.

The LumiPet is made out of a safe, nonhazardous (ABS) silicone allowing it to be washable.

Absolutely!  The first setting provides a soft-light glow that lights up the room without having to worry about waking up your partner.

Yes! All of our products are dishwasher safe, just remove the base module from the silicone before putting it through the dishwasher.

You can directly purchase a replacement remote on our site at https://www.lumieworld.com/collections/lumipets/products/lumipet-remote

You can find our instruction manual at: https://www.lumieworld.com/pages/instruction-manual

Yes! LumiPets can be used while they are charging.

You can directly purchase a replacement remote on our site at https://www.lumieworld.com/collections/lumipets/products/lumipet-remote

You can find our instruction manual at: https://www.lumieworld.com/pages/instruction-manual

Yes! LumiPets can be used while they are charging.

The remote will not operate the on/off function unless the LumiPet is turned on via the light base

power button first. If the LumiPet is tapped off, the remote will operate the on/off function for 20

minutes before the LumiPet times out and shuts off.

You can lock the color by selecting the color or color mode via the remote, then pressing the

power button on the light base once. The LumiPet’s tap feature will be disabled until another

setting is selected on the remote and resets the settings when the LumiPet is turned off.

Remote version LumiPets offer the ability to set your LumiPet to 1 of the 9 glowing colors

through the remote control. You can also choose the slow flow or blink mode through the colors.

For basic models, you can tap to select from dim white light, bright white light, slow flow color

mode, or blinking color mode.

LumiPets are eligible to be covered under warranty during the first 12 months after your

purchase. If you would like to submit a warranty coverage request, please email a screenshot or

copy of your original order, current shipping address, and issues you are experiencing with your

LumiPet to media@lumieworld.com.

LumiPets with remotes have an optional sleep timer of 15, 30, or 60 minutes that you can set via

the remote. Basic models do not feature an auto-off switch or sleep timer.

We recommend checking to see if a red glow indicates charging near the power button on the

light base while the LumiPet is plugged in. If there is no light to indicate charging, we

recommend trying a similar USB cable if you have one on hand to determine if the issue is the

cable or the entire light unit. To receive more help troubleshooting your LumiPet, reach out

to media@lumieworld.com.

LumiClock

You can lightly tap the alarm clock to switch between cute faces and funny sounds!

You can use the micro USB cord that came with your LumiClock or any other micro USB cord

Yes, both versions of LumiClocks can be used as an alarm and a mini night-light.

Yes! Once you follow the instructions to disable the tapping function, you can adjust the

brightness using the up and down button on the back of the clock.

If unplugged, LumiClocks will turn off the display after 15 minutes of inactivity and go into

standby mode. Tap your LumiPet to wake it up! If plugged in, the display will remain on while

the LED color will shut off after 2 hours.

The LumiClock has 8 alarm sounds to choose from.

The orange LED light will turn on in the dimmest setting 30 minutes before the alarm sounds

and gradually increase in brightness to ease your child awake.

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