Frequently Asked Questions

LumiPets are available on our website at lumieworld.com, as well as on Amazon, Target, Wayfair, MoMA Design Store, and Barnes & Noble. You can also find us at select specialty toy retailers across the U.S.

We are committed to quality and stand behind every product we offer 100%. If you are not completely satisfied, contact us anytime at support@lumieworld.com and we will do our best to resolve your concern. LumiPets are also covered under a 6-month warranty — see our Returns & Warranty section for details.

LumiPets are suitable from birth. The soft, cool-touch LED light and food-grade silicone construction make them safe for newborns, infants, toddlers, and older children. The gentle glow is designed specifically to comfort babies without overstimulating them.

LumiPets are made from high-quality, food-grade silicone that is BPA-free, latex-free, phthalate-free, and non-toxic. The material is soft, squishy, and chew-safe — completely safe for children to hold, cuddle, and even mouth. The LED never gets warm so there is no heat risk.

No. LumiPets use cool LED technology that produces no heat. Your child can safely hold, cuddle, and sleep with their LumiPet without any risk of burns or discomfort, even if left on all night.

LumiPets with remote will last up to 72 hours (depending on the color mode selected).
LumiPet Juniors will last up to 32 hours (depending on the color mode selected).

Yes! All LumiPets are dishwasher safe. Simply remove the base module from the silicone body before putting it through the dishwasher. The silicone can also be hand washed with warm soapy water.

The remote will not operate the on/off function unless the LumiPet is first turned on via the power button on the light base. If the LumiPet is tapped off, the remote will operate the on/off function for 20 minutes before the LumiPet times out and shuts off.

LumiPets with remotes have an optional sleep timer of 15, 30, or 60 minutes that you can set via the remote. Basic tap models do not feature an auto-off switch or sleep timer.

You can purchase a replacement remote directly from our site at lumieworld.com/collections/lumipets/products/lumipet-remote.

Check for a red glow near the power button on the base while plugged in. If no light appears, try a different USB cable. For further help, contact us at support@lumieworld.com or view the instruction manual.

Yes, both versions of the LumiClock can be used as an alarm clock and a mini night-light simultaneously.

Use the micro USB cord included with your LumiClock, or any standard micro USB cable. For best results use a 5v/500ma adapter and avoid fast chargers. View the instruction manual for full setup details.

Yes. Once you disable the tapping function, you can adjust brightness using the up and down buttons on the back of the clock. If unplugged, the display turns off automatically after 15 minutes of inactivity. If plugged in, the display stays on while the LED shuts off after 2 hours.

The orange LED turns on at its dimmest setting 30 minutes before the alarm sounds, then gradually increases in brightness to gently ease your child awake — a natural, stress-free way to start the morning.

Yes! We offer free standard shipping on all LumiPet orders over $15.99 within the United States. No code needed — it is applied automatically at checkout.

Orders are generally shipped within 5–8 business days from our distribution center in Zumbrota, Minnesota. You will receive a tracking number by email once your order ships.

Once your order ships you will receive a tracking number by email. You can also track your order anytime at our Order Tracking page.

We currently ship within the United States. International shipping may be limited and subject to additional fees and customs duties. Please check the checkout page for availability in your region.

We ship orders quickly, so please contact us immediately at support@lumieworld.com or call 888-593-6444 if you need to make a change. We cannot guarantee cancellation if the order has already shipped, but we will do everything we can to help.

Non-defective items can be returned within 30 days of purchase. The customer is responsible for return shipping costs. Defective products or refund requests can be submitted within 6 months (180 days) of purchase. To start a return, contact us at support@lumieworld.com with your order number and reason. See our full Refund Policy for details.

Yes. LumiPets are covered under warranty for the first 6 months from your purchase date. To submit a claim, email a screenshot of your original order, your current shipping address, and a description of the issue to support@lumieworld.com, or use our Warranty Claim Form.

If your order arrives damaged or defective, contact us immediately at support@lumieworld.com or call 888-593-6444. Include a photo of the damage and your order number and we will arrange a replacement or refund at no cost to you.

Yes! We work with independent toy stores, gift shops, and specialty retailers across the U.S. To open a wholesale account, visit our Wholesale Registration page or call 888-593-6444. Existing wholesale customers can use our Quick Order Form.